To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of the Vermont Veterans’ Home regarding their satisfaction levels.
Customers were asked to evaluate several aspects of the services they received. From the results of these interviews, Pinnacle has determined the Vermont Veterans’ Home has qualified for a Pinnacle Customer Experience Award™in the following service areas:
- Nursing Care
- Overall Satisfaction
- Cleanliness
- Individual Needs
- Treatment/Dignity
- Recommend to Others
- Combined Average.
The Customer Experience Award™ is awarded to care providers who have attained best-in-class customer satisfaction standards within their peer group.
These achievements are in recognition of the outstanding effort and dedication provided by our staff to our Veterans, their spouses, and Gold Star Parents. Thank you, to our staff for all that you do!
Melissa Jackson, CEO