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Reopening Information and Updates

Guidelines for a Safe Resident Excursion
Out of the Veterans’ Home
May 17, 2021

The guidelines below take into consideration the increased risk our Veterans and Members are to contracting COVID-19 and some more stringent than the recommendations from the CDC. We encourage you to follow these guidelines for the safety of your loved one and those residing at VVH.
• It is the responsibility of the individual(s) taking the Veteran or Member out on excursion to notify the facility immediately at 802-375-5909, if there was any potential contact with an individual who tested positive for COVID-19 within 14 days of the excursion.
• Wear masks in the vehicle and at your destination if anyone in the excursion including children, is unvaccinated. Make sure everyone involved in the visit is healthy, has no fever or symptoms of illness, and has not had any contact with COVID-10 infection people.
• You must successfully past the facility COVID-19 Screening process to enter the facility and take your loves one out of the facility.
• If everyone involved in the trip is fully vaccinated (which means at least two weeks after the second dose in a two-dose series - Pfizer and Moderna, or two weeks after the only dose for a one-dose vaccine – Johnson & Johnson), then masks do not need to be worn and you do not need to practice physical distancing in a private setting such as someone’s home. Mask and distancing should be used in a crowded public setting.
• Spending time outdoors is always preferable to indoors because COVID-19 is almost always caught when indoors.
• When spending time indoors, wear masks and maintain distance if there are any unvaccinated adults or children in your group, regardless of the vaccination status of your loved one.
• If going to a resident, your party should be fully vaccinated as you will be eating and talking without masks around a table. You should wear masks until you start eating.
• You are responsible for participating in any restaurant/public establishments contact tracing information requests.
• Sanitize or wash your hands and your loved one’s hand frequently.
• Keep track of who was involved in the visit incase a contact investigation has to be done to follow-up a case of COVID-19.


Indoor visit guidelines:

  • Visitors will enter the neighborhood using the same neighborhood entrance that the staff uses.
  • Visitors will be provided a copy of VVH’s visitation guidelines.
  • Visitors should be monitored or escorted to ensure they go directly to the Veteran’s or Member’s room or designated visitation area.
  • Veterans or Members with a private room will have their visits in their room.
  • Veterans or Members in a semi-private room will have their visits take place in a visitation room on each neighborhood.
  • Visits will take place during the following times, on all neighborhoods: a. Monday thru Friday 1pm to 4:30pm and 6pm to 7pm. Saturday and Sunday 10am to 11:30am and 1pm to 4:30pm and 6pm to 7pm.
  • Visits are 1 hour in length, 3 adult visitors at a time; children can visit and those over 2 years of age should wear a facial covering.
  • Visitors may bring items directly to the Veteran or Member.
  • Visitors cannot eat or drink during the visit.
  • Veterans or Members can enjoy food or beverages brought to the visit by a family member.
  • Pets are allowed at visits.
  • If the weather permits visitors may take the Veteran or Member outside but must continue to wear a facial covering. Visitors must notify the charge nurse that they are taking the Veteran or Member outside. Visits still remain 1 hour in length regardless of location.
  • Visitors must use hand sanitizer upon entering the building, as needed during the visit, and at the end of the visit.
  • Visitors must wear a mask at all times, no other PPE is required unless the Veteran or Member is on precautions requiring the use of additional PPE.
  • Veterans or Members on quarantine are not allowed to have visitors except for compassionate care visits.
  • A brief hug at the beginning and end of each visit is allowed. Visitors must use hand sanitizer just prior to and after the hug and must keep their facial covering on. Veterans and Members must sanitize their hands just prior to and after the hug and should be encouraged to wear a facial covering.
  • Staff supervision of visits is not necessary, but staff should check in with the visitors at least once to ensure they are being compliant with the visitation rules.
  • Visitors will be given a copy of the visitation rules upon entering the facility.
  • Visitors will be screened prior to each visit.
  • Vaccination status and recent PCR tests for visitors are not required.
  • Visitors must remain in the Veteran’s or Member’s room unless they need to speak to staff.
  • Visitors cannot move about the unit or visit any other resident, no exceptions.



VVH will begin using an online scheduling program for family visits.  You can sign up for access at the following link:

Things to remember when scheduling your visit:

  1. All visits must be scheduled 24 hours in advance.  Our Night Nursing Supervisor will be printing out a copy of each day’s visitation for each unit.  Neighborhood staff do not have access to the schedule.  If you are not on the printout, you may be turned away from your visit.
  2. Multiple weekday visits are permitted, but only 1 weekend visit.
  3. If you are unable to participate in a weekday visit or are traveling over an hour for your visit, we can increase you visit time and allow two weekend visits.  Please contact your loved one’s social worker if you fall into this category.
  4. Up to 4 Veterans/Members on each neighborhood can have a one-hour visit at a time
  5. Please be sure you are signing up for your loved one’s neighborhood when you schedule your visit. 
  6. If you do not see a visit time you are looking for that means all the time slots for that time have been reserved already.
  7. If you do not have computer access or if you run into difficulties, please call 802-447-6539, M-F during normal business hours for assistance. 
  8. Only VVH staff with access to the scheduling software can see which Veteran or Member has an appointment, who the visitors are, and the contact phone number.
  9. Phone numbers are required for contact tracing purposes. 
  10. All other rules around visitation apply.  You will be required to agree to a “wavier” that contains the most up to date rules regarding visits.
  11. Out of state travelers must follow the current travel guidance for the state of Vermont found at:  Travel | Vermont Department of Health (